Ratan Tata, who passed away at 86, was a transformative figure in Indian business and philanthropy, renowned for his compassionate leadership. His impact was especially pronounced during the 2008 Mumbai terror attacks, a crisis that tested the resilience of the city and its inhabitants.

On November 26, 2008, ten terrorists from the Pakistani group Lashkar-e-Taiba infiltrated Mumbai, launching coordinated attacks that resulted in 166 deaths and over 300 injuries. One of the prime targets was the Taj Mahal Palace Hotel, a landmark built by Tata's great-grandfather. Amid the chaos, the hotel's staff displayed extraordinary bravery, prioritizing the safety of their guests over their own lives. Many employees refused to leave the premises until all guests were accounted for, demonstrating a profound commitment to their duty.

In the aftermath of the attacks, Ratan Tata’s response was both swift and compassionate. He personally visited injured employees in hospitals, offering emotional support to those who had lost loved ones. Recognizing the deep scars left by the tragedy, he established the Taj Public Service Welfare Trust within weeks. This initiative ensured that the families of deceased employees received financial assistance, with compensation ranging from Rs 36 lakhs to Rs 85 lakhs. Each family also continued to receive full salary payments until the deceased employee’s expected retirement date. Moreover, Tata committed to providing educational support for the children of those who had perished in the attacks.

The Taj Mahal Palace Hotel suffered substantial losses—over Rs 400 crore—as a result of the attacks. Despite this, the employees exemplified remarkable courage and dedication. They took extraordinary measures to protect guests, urging them to hide under tables and evacuating them in an orderly manner as the situation improved. One hotel employee famously told his father, “If it (the hotel) goes down, I will be the last man out,” even after suffering the tragic loss of his wife and child.

Ratan Tata's leadership during this crisis showcased not only his sense of responsibility but also his commitment to the welfare of his employees and their families. His poignant reflections on the unity and resilience of Mumbai's citizens highlighted his belief in the strength of community.